Name: Personalized Pet Photo Ceramic Ornament Gift
Brand: Timond
SKU: TM-ORNH-20251107-330
Price: 18.99 USD
Availability: InStock
Rating: 4.82 (11 reviews)

Question 1

How much does shipping cost?

Accepted Answer

The shipping fee is calculated based on the quantity of the products, weight/size, and the shipping destination.Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping costs before completing your purchase in the store. The shipping carrier varies by country. The minimum shipping fee will be $6.99 for domestic order.

Question 2

When will my order process and ship?

Accepted Answer

At Timond we work around the clock to get your products delivered as soon as possible. To estimate when you can expect your order, please refer to the time frame below: Shipping & DeliveryYou will receive a shipment confirmation when your order has been dispatched from our warehouse. The email contains your tracking number and a link where you can follow the progress.

Question 3

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 4

How can I modify or cancel my order?

Accepted Answer

When you place an order, you have 4 hours to contact us: support@timond.co, request a cancellation or modification.After 2 hours, we’ve already started working on your order and it is too late to cancel it or modify it.To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

Question 5

Why should I do if order never arrived/ lost/ stolen shipments?

Accepted Answer

Please note Timond is not responsible for any shipping deliveries not received. Please contact support@timond.co, and we will file a claim on your behalf.Kindly note this process may take 30-45 business days for international shipments to investigate with the carrier.

Question 6

What should I do if my products are broken?

Accepted Answer

If the product you received is damaged, please follow these steps:Take a photo of the damaged product and the express packagingSend an email to support@timond.co to contact us as soon as possible. You can also tell us if you want a replacement, gift card or refund.Please be patient and we will deal with it as soon as possible.

Question 7

How secure is my payment?

Accepted Answer

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

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